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Exchange Policy

Exchange/Refund Policy
In case of any issue, Footwear Menders offer 10 days easy exchange and refund  policy

 

For refund must inform us within 2 days of receiving.

How to exchange/refund?

 

For exchange/refund send your packet back to our shop address, As it is received next will be dispatched with a new trackable tracking number.
In case of refund, your amount will be refunded to your bank, Easypaisa, or jazz cash account

Or you can directly exchange from our store 

Important Note:

The product must be in the original condition as dispatched, contain all tags, and be in maintained condition.
Footwear menders do not accept exchange/refund on used items.
Keep the shoebox in a flyer when sending it back by courier 

Request to all customers:

As we have sent you fresh pair, So return pair must be in fresh/unused condition.
As we can not sell used items to other customers.
Please make sure to wear and check the product on a carpet before finalizing  

Can I exchange it with other items?
Yes, customers can change with any other item.
Claim:
We properly check & maintain the pair before dispatching, In case of any defective pair we stop/hold the order or sometimes cancel the order if the product gets out of stock
After all of our effort if a customer gets defected pair then the consignee must have informed us with is 2 days of receiving. The same 10 days exchange/refund policy (As above) is valid in this case as well
Note: Footwear Menders does not accept any claim, exchange, or refund on used items

Delivery charges:

Standard delivery charges Rs 150 will be applicable on every order below bill worth Rs 5000/-
Delivery charges are not-refundable in case of a refund

Refund Policy limitations:
 Refund policy is valid for online shopping only. Products bought from the store are not refundable.
Refund is possible within 10 days of receiving.

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