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Exchange Policy

Exchange Policy
In case of any issue, Footwear Menders offer 10 days easy exchange policy

How to exchange?

1st of all contact us on Facebook, Instagram, or WhatsApp (03360115881), inform us about the situation.

Who will Pick & Drop:

For major cities of Pakistan, We offer a reverse pickup option
Courier will pick and drop the parcel

(KINDLY NOTE: This policy is not valid for rural areas or small cities)

For rural areas or small cities, the consignee has to send her/his parcel back to us via any courier service
As it received next will be dispatching

Who will pay the charges:
In any type/case of replacement, the consignee has to bear all the delivery charges

How much delivery charges?
Rs 150 for 1 side in case of Reverse pickup option

Can I exchange with other items?
Yes customers can change with any other item with the same or above price range
Claim:
We properly check & maintain the pair before dispatching, In case of any defective pair we stop/hold the order or sometimes cancel the order if the product gets out of stock
After all of our effort if a customer gets defected pair then the consignee must have informed us with is 3 days of receiving it. The same 10 days exchange policy (As above) is valid in this case as well
Note: Footwear Menders does not accept any claim, exchange, or refund on used items

Refund Policy:
Currently, Footwear Menders do not offer any refund policy, In the future soon we will be available with a refund policy as well

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